2019/20 Terms and Conditions Agreement
This document outlines what Scottish Dream Tours ("SDT") agrees to provide to you when you sign up for a tour, and what you
agree to do in return. This is very important information, so please read it carefully before you complete your reservation
request. No reservation request will be honored without an agreement to our terms and conditions agreement.
Tour Price Guaranteed for 2019/20: Our tour prices do not include airfare, and are subject to change without notice due to
the unpredictability of currency rates and trip costs. However, the price for the tour you have selected will be locked and
guaranteed the moment we receive your deposit. If you transfer to an alternate 2019/2020 itinerary, your initial tour price will
reflect the new tours price effective on the date we confirm your transfer. Transfers are not always possible and each transfer
request will be determined based on availability and also how easily we can fill the original reservation space. For current tour
prices, visit www.scottishdreamtours.com or call our Tour Department at 800 381 9143.
Included in the price of each tour: Sightseeing tours by an SDT guide, and local guides when appropriate, including
admissions to sights seen as a group, breakfasts each morning and lunches and dinners listed in itinerary; all accommodations,
all transportation required for group activities from the first accommodation to the last accommodation of the tour
(transportation for optional group activities and independent travel during the tour is not included). Not Included: Alcohol,
Airfare, meals not specified in itinerary, optional sightseeing, room service, items of a personal nature, telephone calls,
laundry, traditional end of the tour gratuity to your Tour Director and Motorcoach Driver, trip cancellation and travelers
Tour payments: To reserve a seat on an SDT tour you must agree to these Tour Conditions and provide us with a deposit of
$500 per person. We accept American Express, MasterCard and Visa debit or credit cards through our PayPal processor for
deposits and also personal checks, money orders and bank drafts. Your final tour payment will be due at least 90 days before
departure. Although we will send out a reminder, it is up to you to pay your tour balance before the deadline passes. If you sign
up for a tour within 90 days of the tour departure, full payment will be required before we can confirm you on the tour and the
deposit portion will be non-refundable. Missing the final payment deadline, as noted on your tour invoice and your initial tour
confirmation letter, may result in your being removed from the tour. Please make a note on your calendar of your final payment
due date, as it is your responsibility to ensure that we receive your final payment in a timely manner although we will email
you a final payment reminder.
We prefer final payment to be made by check, but if you prefer to pay by credit card through PayPal, this will incur a 3% charge
for doing so.
Single supplements for solo travelers: We offer optional, limited, extra-cost single supplements on each of our 2019/20
tours if you would prefer a private room of your own (prices currently range from an additional $795 - $1495 depending upon
the specific itinerary you select; refer to www.scottishdreamtours.com for the most up-to-date single supplement prices).
Single supplements are refundable if cancelled at least 120 days prior to the tour departure and we are able to refill your spot.
Single supplements cancelled less than 120 days prior to the tour departure will be forfeited.
Cancellations and refunds: All cancellations must be in writing and are subject to the following cancellation fee
schedule. Our cancellation policy is very strict as we are a very small company with a limited amount of tour spots, so
each cancellation can really affect our business.
Tour deposits: Fully refundable up to 120 days before the tour start providing that we can rebook your tour spots before the
120 day period starts. Any cancellations after 120 days are non-refundable.
Tour costs: 120 - 90 days to date of departure - 50% of full tour cost will default.
89 days to date of departure - 100% of full tour cost will default as we find it almost impossible to rebook a tour at this stage,
any penalties to you can be avoided by taking out trip insurance.
Trip cancellation insurance is strongly encouraged and we must have a copy of the insurance paperwork prior to traveling. If
you wish to decline travel insurance, we need this in writing stating that you accept full responsibility. This will protect you and
also ourselves if you need to cancel your tour for any reason. We are a very small company and each cancellation affects us in a
major way. We suggest using your own insurance company, AAA, or American Express and we also recommend: CSA Travel
Protection Or TravelSafe Insurance. Or Travelex Insurance. You should be covered for the duration of your trip to cover trip
cancellation or interruption, injury, death, airline tickets, lost baggage and money, liability and medical expenses.
Baggage: You will want to pack light. Baggage handling for one suitcase and only one suitcase per person and only one
additional bag(carry on, purse, backpack, computer bag etc) is included in the tour price. Due to limited coach capacity this
single bag should have dimensions not exceeding 30"x 19"x 12" and weight not exceeding 50lbs (22.7 kg). Your additional bag
must be of the size that will easily fit into the overhead compartment of any airplane. Due to limited space, we cannot accept
additional bags(including purses) or bags that are larger than the stated size. This is strictly adhered to!
Accommodation: All reservations are booked into a double room unless a twin is specified. We cannot guarantee a twin room
on any reservation as twin rooms are limited in most of the accommodations we use. Although we strive to provide the best
local accommodation choices we can, some of our tours such as our Highlands and Islands and our Islands, Islands, Islands tours
are very limited in choice, but we will choose the best available accommodation for the area. We can never guarantee bed sizes
nor guarantee the choice of a twin room as twin rooms are very limited in the accommodations we use.
We choose our accommodations for charm, character and that they are locally owned and operated above anything else. 24 hour
room service, hi speed internet, hotel gyms, swimming pools, business centers and elevators do not enter into our decision
making process for accommodations, so if these things are of high importance for you, we are probably not the right tour
company for you!
Respect: We ask that you treat your fellow travelers, ourselves and the people who own, operate and work with the
accommodations, eateries and venues we visit with respect at all times. Although we are all there to provide you with the best
possible service we can at all times, we ask your respect in doing so. We have a zero tolerance policy for abusive behavior in
any way! We will not tolerate any prejudices, discussions or comments in relation to religion, political belief, minorities,
gender or sexual preference. We reserve the right to remove you from the tour at your own expense if these guidelines are not
Alcohol: SDT does not supply any alcohol during our tours. Our licensing has some tricky situations where we are not covered
if SDT have paid for alcohol and we wish to avoid this. You are however, free to consume alcohol at meals and of course on
your own as long as it is paid for separately. Although we like everyone to enjoy themselves while on tour with us, excessive
drinking is not tolerated! We reserve the right to remove your from the tour at your own expense if we feel that you are causing
a disruption to the group with excessive alcohol!
Smoking: We are a completely nonsmoking tour company and do not take smokers on any of our tours. If you are a smoker and
join one of our tours, you will be asked to leave at your expense. At the same time, keep in mind that we cannot always isolate
smoke-sensitive tour members from the locals who light up.
For your comfort: We operate 2 nine passenger minibuses for everyone's comfort. SDT operates a daily seat rotation
system and seats cannot be booked on minibuses. This is mandatory! If you suffer from motion sickness, please bring
medication with you in order not to make everyone else suffer with you. You will not be allowed to monopolize the front seat
because of motion sickness or any other reason. Also, there is a strict non-smoking and no alcohol-drinking policy on board the
minibus, however, regular comfort stops are made on traveling days. You must be willing and able to sit in the middle and
back seats of the minibus.
Timing: Although we are a small group, timing is extremely important. We will not make the group wait for you under any
circumstances. If you are late once, we will say shame on you. If it is twice, we will say shame on us for allowing it to happen.
There will not be a third time! We will leave you behind and it will be up to you to catch up with us. If you are someone who
cannot be on time on a regular basis, we are probably not the tour group for you!
Cell Phone: Although we understand that phones are quite often needed for taking photos and emergency situations we ask that
you please limit their use during meals and while in group time. If you feel the need to be connected continuously, we are
probably not the right fit for you and you may find yourself more comfortable with a larger tour group rather than a small,
intimate one like those we offer.
Internet: Although we try to only choose accommodations with internet service, we cannot always guarantee this nor can we
guarantee the quality of the internet. If you need to be connected at all times, we are probably not the right choice in tour groups
Weather: The UK and Ireland are not known for their weather! You can often expect cold, windy or rainy days particularly on
our Highlands and Islands tours and our Islands, Islands, Islands tours. You can also expect cooler weather on our St. Patrick's
Ireland tour and our Christmas tours due to the time of year. Regardless of time of year, the weather is quite unpredictable. If
you find it a challenge to endure some cold, windy and rainy days, these may not be the best areas of the world for you to visit!
No matter how much we plan, mother nature will always be in charge!
Tour conversation: Our tours often have people from many areas of the world - USA, Canada, Australia and New Zealand
in particular. Most people go on holiday to leave things behind them and in particular politics. Please keep this in mind when
conversing with fellow travelers. If you are the kind of person who must keep up with world events at all times and feels the
need to discuss them, we may not be the right tour fit for you.
Pre or Post Tour Accommodations: If you have arranged with us to remain at a destination before and/or after your tour,
please understand that your stay will be at your sole expense as is the transfer to either the hotel or airport. Regrettably,
complimentary transfers are not available for guests booking pre- and post-tour accommodations; however, inexpensive airport
transfers by taxi, van or shuttle are available for purchase.
Tour itineraries are subject to change: The UK and Ireland can be full of surprises and we need to be flexible enough to take
advantage of whatever comes along so that we may provide you with the best possible tour. We reserve the right to make any
changes up to the date of departure without notification if we feel it is in the best interest of the tour group. We cannot control
ferry crossings, venues cancelling our bookings, businesses that have closed since the itinerary was posted or a number of other
things that do crop up during the tour season. If you are not able to easily go with the flow and adjust to these changes you
are strongly advised not to take one of our tours! Uncompleted portions of the tour itinerary are not cause for refund.
Participation: Although we want everyone to have a good time, it sometimes happens that someone participating in a tour can
misbehave or do things that are incompatible with the safety, comfort or convenience of other members of the tour. You agree
that in those circumstances we have the exclusive right and discretion, to expel someone, or even you, from a tour at any
time, without any claims or complaints by you against us. SDT is not responsible for any costs incurred in the event a guest
is removed from a tour. Guests agree not to hold SDT or any of its related entities liable for any actions taken under these terms
and conditions. Small group tours and in particular, our small group tours are quite different to big bus tours and they are more
like a family holiday than anything else. There are many different kinds of tours for the many different kind of people in the
world and our tours are definitely not for everyone. If we find that you are incompatible with sharing your space and life with a
small group of people for 2 weeks, we will ask you to leave the tour. We do not believe in the whole group suffering due to the
actions of one person.
All tour members are required to agree to our terms and conditions upon signing up for a tour.
Disabilities: Any pre-existing physical, mental, or emotional disability that may require attention or treatment must be reported
in writing prior to the beginning of a tour.
Disabled Participants and those with limitations: SDT welcomes guests with special needs or disabilities.
However, please note the following:
• Guests are required to advise SDT, in advance, of any physical, medical or other special needs that require accommodating.
• All guests must ensure they are medically and physically fit for travel. SDT may impose safety requirements
necessary for the safe operation of the tour. SDT may also exclude an individual from participating in a tour or an activity if that
individual’s participation poses a direct threat to health or safety.
• SDT does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services
of a personal nature (such as pushing a wheelchair or assistance in eating, toileting or dressing). A companion capable of
providing such assistance must accompany any guest who requires services of a personal nature.
• SDT does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the guest’s
expense. SDT is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on tour,
or for the quality of the care or services received. Guests should be aware that some tours include rough terrain, extensive
walking over cobblestone streets, uneven pavement, steps and locations which may not be easily accessible or accessible by
wheelchair. Each participant must be able easily walk 10-15 minutes, be able to climb 2 flights of stairs in
accommodations if necessary and be able to climb up and into the minibus without assistance and be able to use the
front, middle and rear seats.
During the tour, SDT may make arrangements with carriers, hotels and other independent suppliers to provide travel services.
These parties are independent entities over which SDT has no control. Accommodations on international tours may differ from
those in the United States, Canada, Australia, New Zealand and other areas of the world. SDT cannot guarantee disability access
or accommodations for guests traveling on international tours.
SDT may, in its sole discretion, decline the booking of any guest or remove any guest who cannot comply or refuses to comply
with SDT’s terms and conditions.
Negligence: In the absence of their own negligence, neither the Operators nor their agents or co-operating organizations shall
be responsible for any cancellations or for acts of any other service providers concerned, diversions or substitution of
equipment or any act, variations, postponements, omission or default whatsoever by air carriers, land carriers, hoteliers or
hotels, transportation companies, or any other persons providing any of the services and accommodations to guests including
any results thereof, such as changes in services, accommodations or facilities necessitated by same. Nor shall they be liable for
any loss or damage to baggage or property, or for injury, illness or death, or for any damages or claims whatsoever arising from
loss, negligence or delay from the act, error, omission default or negligence of any person not its direct employee or under its
exclusive control, including any act, error, omission, default, or negligence of any country, government or governmental
authority, officer or employee.
All baggage and personal effects are at all times and in all circumstances at the risk of the tour participant. Baggage
insurance is recommended. The Operators are not responsible for any criminal conduct by third parties.
When a guest occupies a minibus seat fitted with a safety belt, neither the Operators nor their agents or cooperating
organizations or service providers concerned will be liable for any injury, illness or death or for any loss or damages or claims
whatsoever arising from any accident or incident, if the safety belt is not being worn at the time of such accident or incident.
Transportation companies, airlines etc. Are not to be held responsible for any act, omission or event during the time guests are
not on board planes, transportation or conveyances. We rely on international convention which may apply to the services
provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the
provision of those services.
Tours cancelled by SDT: Although unlikely, your tour may be cancelled due to unforeseen circumstances. If SDT cancels a
tour you have reserved, the entire amount you have paid to SDT for the applicable tour will be refunded to you within fourteen
days after the tour's cancellation, as required under Washington State law. Once this occurs, SDT and its representatives have no
other obligations to tour members on cancelled trips including any additional costs or fees related to the issuance and/or
cancellation of airline tickets or other travel reservations not made by SDT.
|Scottish Dream Tours Terms and Conditions
Each year our repeat clientele grows and we now run at about 60% repeat business each year. We try to build very good
relationships with those who come on tour with us and always hope to see them back again. Because of these relationships, our
terms and agreements has evolved each year keeping in mind what is most important to the people who travel with us. Our tours
are very small and intimate and we quickly bond together and become friends as well as travel companions. Our terms and
agreements strives to create the very best travel experience we can possibly provide by appealing to like minded travelers. We
feel that the collective whole should outweigh all else in providing this experience. The large number of repeat clients proves
that it is working and that we are on the right track in regards to what we expect from our clients and what we will offer in return.
So, come travel with us! Shannon and Mario, your Scottish Dream Tours Team.